Terms & Conditions

Effective Date: 26th May, 2025

Welcome to Mum’s Food. These Terms & Conditions (“Terms”) govern your use of our website and services provided via www.lovemumsfood.com. By using our site, you agree to be bound by these Terms.

1. About Mum’s Food

Mum’s Food provides freshly made Indian and Pakistani meals delivered directly to customers in the UK.

2. Eligibility

To use our website and place an order, you must be:

• At least 18 years old
• Residing in the United Kingdom
• Using the service for personal and lawful purposes only

3. Orders and Payments

• All orders must be placed through our website.
• Payment is required in full at the time of order via accepted methods (Stripe, PayPal, etc.).
• You will receive an order confirmation via email once payment is processed.

4. Deliveries

• We deliver to select UK locations – please check availability before ordering.
• Delivery times are estimates and may vary due to demand or external factors.
• Incorrect addresses may result in delays or failed deliveries.

5. Cancellations & Refunds

• You may cancel your order within a short time window after placing it (typically 15 minutes).
• Refunds are at our discretion based on circumstances such as non-delivery, quality issues, or system errors.
• Contact customer service at support@lovemumsfood.com for assistance.

6. Allergens & Dietary Information

Our meals may contain allergens including but not limited to dairy, nuts, gluten, and spices. It is your responsibility to review ingredient information or contact us before ordering if you have dietary concerns.

7. User Accounts

• Account holders are responsible for safeguarding their login details.
• We reserve the right to suspend or terminate accounts for misuse or violations of these Terms.

8. Intellectual Property

All content, logos, and branding on www.lovemumsfood.com are the property of Mum’s Food and may not be copied or used without permission.

9. Limitation of Liability

To the maximum extent permitted by law, Mum’s Food shall not be liable for indirect, incidental, or consequential damages arising from use of our services.

10. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms

We reserve the right to amend these Terms at any time. Updated terms will be posted on our website with an effective date.

12. Contact

For any questions, please contact us at:
Email: support@lovemumsfood.com
Website: www.lovemumsfood.com