Privacy Policy

Effective Date: 26th May, 2025.

At Mum’s Food (“we”, “us”, or “our”), we are committed to protecting your privacy and handling your data in accordance with UK data protection laws, including the UK GDPR and the Data Protection Act 2018.

1. Who We Are

Mum’s Food operates the website www.lovemumsfood.com. We deliver authentic Indian and Pakistani home-style meals across the UK.

2. What Information We Collect

• Full name
• Email address and phone number
• Delivery address
• Payment details (via third-party secure gateways)
• Account credentials (if you register)
• Order history
• Device and browser data
• IP address and location (approximate)
• Cookies and tracking data

3. How We Use Your Data

We use your personal data to:

• Process and deliver food orders
• Manage your account and preferences
• Send you order updates and offers (if opted in)
• Improve our services and user experience
• Comply with legal obligations

4. Legal Basis

We rely on the following lawful bases to process your data:

• Contract (to fulfil your orders)
• Legitimate interest (for internal processes and improvements)
• Consent (for marketing communications)
• Legal obligation (for compliance and fraud prevention)

5. Sharing Your Data

We may share your data with trusted third parties such as:

• Delivery partners
• Payment processors (e.g. Stripe, PayPal)
• IT service providers and analytics tools
• Regulatory authorities (if legally required)

6. Cookies

We use cookies to personalise content and analyse site traffic. You can manage your cookie preferences in your browser settings. Read our Cookie Policy for more information.

7. Data Security

We implement appropriate security measures including encryption, secure servers, and access controls.

8. Your Rights

You have the right to:

• Access your data
• Request correction or deletion
• Withdraw consent
• Restrict or object to processing
• Complain to the Information Commissioner’s Office (ICO)

9. Retention Period

We retain personal data only as long as necessary for the purposes outlined or as required by law.

10. International Data Transfers

If we transfer your data outside the UK/EEA, we ensure legal safeguards such as Standard Contractual Clauses (SCCs) are in place.

11. Changes to This Policy

We may update this policy from time to time. You will be notified of major changes via email or on our website.

12. Contact Us

If you have any questions, contact us at:
Email: privacy@lovemumsfood.com
Website: www.lovemumsfood.com